Cybersecurity / Managed Security Services
Global Cybersecurity Provider

A global cybersecurity and managed security services provider engaged Icon under a multi-year managed services model to stabilize and extend their Certinia PSA platform on Salesforce. The engagement ran from late 2021 through early 2024, hardening the platform to the point that it was chosen as the system of record for a multi-company consolidation.

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Government / Federally Funded R&D
Federal Contractor

A nonprofit operator of federally funded research and development centers, with approximately 15,000 employees supporting thousands of concurrent projects for U.S. government agencies, needed to stand up a unified PSA platform on Salesforce, Certinia PSA, and MuleSoft. The platform is now live in production as the system of execution and financial truth across the enterprise.

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Technology Services / Salesforce SI
IntraEdge

IntraEdge, a global Salesforce SI founded in 2002, chose Icon to implement Certinia PSA for their Higher Education Professional Services practice. Icon delivered production ready PSA in 2 weeks using Icon1, their reference architecture. In the first 3 months after go-live, IntraEdge didn't use any support hours, because they had a working system to lean on from Day 1.

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300+

Implementations

Certinia and Salesforce deployments completed since 2011. Source: Icon Cloud Consulting internal project records.

60+

Customers Globally

Active clients across the US, Canada, and UK as of 2025.

6000+

Support Hours Per Year

Managed support and advisory hours delivered annually across the client base.

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