50 Consultants Was Manageable. 150 Is a Different Problem.
You're hitting the inflection point. The practice you built is working. Maybe too well. You added 40 people last year and you're not done. Spreadsheets are collapsing. Finance is closing the quarter manually. You still can't tell your CEO what margin looks like on your top clients.
- Headcount growing faster than your systems can handle
- No single source of truth on project margin or utilization
- Finance chasing timecards and correcting billing errors every month
- Geographic expansion with no infrastructure that crosses borders
- Outgrowing a PSA that worked at 25 people
Traditional PSA
6-month evaluation, 12-week implementation. Expensive to buy and expensive to run.
Lightweight Tools
Fast to start, gone in 18 months. No financial controls, no audit readiness.
There's a better way.
Icon1: The Foundation You Can Build On
Icon1 is enterprise Certinia PSA, preconfigured and production ready in 2 weeks. Built on 300+ implementations. The hard configuration decisions are already made.
What You Get
- Resource visibility across your entire PS team
- Margin by project and by client
- Timecard and billing controls Finance can trust
- Cross-border operations support
- Single source of truth
- Audit-ready financial controls
What You Don't Get
- 6-month evaluation cycles
- 12-week implementations
- A black-box system your admin inherits without understanding
- A second implementation when you outgrow it
Built for PS Leaders Who Built It Themselves
Icon1 is designed for growth-mode consulting and professional services firms with 50–250 billable people. Typically 5–10 years old, at the point where systems have to catch up with the team.
The Practice Leader
You built this practice from the ground up. You know the work, know the clients. You may still jump into projects. You're adding people faster than your systems can handle, and you need infrastructure that keeps up without becoming another project you have to manage.
The System Owner
You're the one who inherits the system and owns it forever. You figure out the new-hire process, the billing exceptions, the tax rules in the new state you just opened. You don't want a black box handed to you. You want to understand why it's configured the way it is so you can maintain and evolve it yourself.
The CFO
You have 150 consultants billing time across 40 projects and you can't pull margin by client without a spreadsheet. Finance is closing the month manually. The next audit or due diligence round is going to surface this. You need real financial controls before that happens.
Sound Familiar?
You might be ready for Icon1 if:
You added 30+ people in the last 6 months and you're still hiring
You're opening a new country or regional office
Finance closes every quarter manually and spends two weeks cleaning up
Your CEO asked for margin by client and you couldn't pull it fast
Your current PSA was fine at 25 people. At 100, it's a liability
A new PS leader was just hired to fix operations
You're preparing for an acquisition or next funding round
Your engagement model is shifting from fixed fee to T&M
Why Icon?
The Practice Leader
2 weeks to live. Proven approach from 300+ implementations. The hard configuration calls are already made so you don't start from scratch. You get a system that works from day one, not a 6-month project to manage alongside everything else.
The System Owner
We build it, then we teach you why. Configuration workbooks, process documentation, and the reasoning behind every decision. You'll own this system and be able to maintain and evolve it yourself. Not a black box.
The CFO
Audit-ready in 2 weeks. Revenue recognition controls, margin visibility by project and client, billing your Finance team can close without a spreadsheet cleanup. Built in from the start, not bolted on later.
Questions We Hear
"We're too busy to implement anything right now."
Icon1 is 2 weeks, not 12. We've structured it specifically for teams that don't have bandwidth for a long implementation.
"We tried PSA before and it didn't stick."
That's usually a configuration problem or a training problem. Tell us what broke. We've seen most of it.
"Our admin will want to understand and own the system."
Good. We teach her why every decision was made. Configuration workbooks, process docs, the reasoning behind the setup. That's the point.
"It's too expensive."
Compare it to the cost of Finance cleaning up billing errors for 6 months. Or the margin you're losing because you can't see it. Icon1 is built to make the math easy.
Past Go-Live? We Can Help There Too.
Inherited a broken implementation or need more out of what you have? We jump in where you left off.
Contact UsOur Ongoing Support Process:
We assess your existing systems to identify pitfalls, risks, and opportunities for improvement and automation.
We fix what's broken and improve what's working, with your team alongside us, not watching from the sidelines.
We set up proactive monitoring and onboard your operations team so they can own the system going forward.
300+
Certinia and Salesforce deployments completed since 2012. Source: Icon Cloud Consulting internal project records.
60+
Active clients across the US, Canada, and UK as of 2025.
6000+
Managed support and advisory hours delivered annually across the client base.
Why Work With Us?
At Icon Cloud Consulting, we offer more than just simple Certinia implementations—explore the many benefits of a comprehensive partnership.
Award-Winning Expertise
With over a decade of experience, status as an Tier-1 Certinia Partner, staff members who’ve worked in critical roles at Certinia, and the 2022 Certinia Innovation Partner of the Year award, we have the depth and breadth of expertise to get the job done right.
Long-Lasting Success
We go beyond basic implementation to carry our clients further—Icon’s ongoing support and “Right Practices” customized to your business ensure you continue to get the most value out of your Certinia investment through every growth phase.
Client-First Protection
We want our clients to feel completely confident about their systems and services. Along with our track record of longstanding, successful partnerships, our 60-Day Warranty acts as a guarantee of your satisfaction.
Align Growth Strategy and Systems With Icon's Certinia Expertise
Ready to Build the Foundation?
Talk to an Icon consultant who has done this 300 times. We'll tell you exactly what you need, and what you don't.
Let's Connect