The agentic era has arrived. Most companies aren't ready for it.
Salesforce is driving businesses from experimentation to scaled deployment. With the Spring '26 and Summer '26 releases, multi-agent orchestration and real-time data activation are production capabilities, not roadmap items. Agentforce 360, Salesforce's enterprise AI agent platform built on the Atlas Reasoning Engine, is no longer a pilot project. Enterprises across 124 countries are now deploying AI agents, and Salesforce has secured more than 6,000 paid Agentforce deals since launch.
The hard part isn't the technology. It's deploying it in a way that's governed, accurate, and grounded in your data, so your agents act with precision. Most teams stall here. That's where we come in.
We're Endorsed to Deliver Certinia Veda
In April 2026, Certinia launched Veda: an enterprise-grade intelligent operations engine built to move services organizations from reactive, manual workflows to autonomous professional services delivery. Icon Cloud Consulting is endorsed to help you adopt it.
Veda isn't generic AI bolted onto your CRM. Built on Salesforce Agentforce and grounded in Certinia's system of record, Veda runs specialist agents with built-in business rules, permissions, and continuous context across estimation, staffing, delivery, and finance. It's deterministic and rules-bound, trained on 90M+ projects and 2B+ timecards. Every output is explainable and auditable.
Certinia built trust into the architecture from the start. Domain-bounded agents, auditable actions, human controls, and the Salesforce Einstein Trust Layer are core to how Veda works, not add-ons. For services businesses where financials and timecards have to be exactly right, that matters.
What Veda Delivers
Predict before you commit.
Veda analyzes historical data to predict demand, risk, and margin before the deal closes.
Break the staffing bottleneck.
Handle thousands of requests simultaneously and reduce time-to-staff by up to 30%.
Protect your margin.
Veda automates status updates and flags project risks before they hit your P&L, and connects time-tracking directly to the ledger to reduce unbilled time by 30%.
"Simple tools cannot solve complex problems. But the sophistication of Certinia allows for solving complex problems. The reward at the end of that can be very powerful."
Among Certinia's first AI-trained delivery experts.
Icon Cloud Consulting completed Certinia's inaugural AI Partner Enablement Program and holds an Official AI Implementation Endorsement. Our team put in 13.5+ hours of hands-on technical training covering the scoping and delivery of Certinia Veda. You're working with practitioners who know the platform inside out, not consultants who read the release notes.
Custom Agents, Built for the Work You Actually Do
Hands-on experience shapes how we implement for you.
Smarter timecards, less administrative drag.
We built our own custom agent that reviews timecard notes, catching gaps, inconsistencies, and missing detail before they become billing problems or compliance headaches. It's a focused, high-ROI build. We can design the same kind of agent for the small, repetitive reviews that quietly cost your team hours every week.
Complex Salesforce apps, built faster.
Our consultants use AI to "vibe code" complex custom applications directly on Salesforce, combining platform expertise with AI-assisted development to ship sophisticated solutions significantly faster. From custom Apex to intricate business logic, we cut build time without cutting quality. We can apply this to your backlog directly. Agentforce now includes native Model Context Protocol (MCP) support too, so agents connect to MCP-compliant servers without custom code.
Everything You Need to Make AI Real on Salesforce
Whether you're standing up your first agent or scaling across the enterprise, we work from where you are today.
AI Readiness Assessment
We evaluate your data, processes, and org to find the highest-value, lowest-risk places to start.
Agentforce Deployment
Design, build, test, and refine production-ready agents on Salesforce's Agentforce platform.
Certinia Veda Adoption
Endorsed guidance across your entire Certinia footprint, from first agent to full rollout.
Custom Agent Development
Purpose-built agents for your specific workflows, like our own timecard-notes reviewer.
AI-Accelerated Custom Apps
Complex Salesforce applications built faster with AI-assisted development.
Governance & Trust
Implementations grounded in your data, with the explainability and auditability your business demands.
Why Teams Choose Us
Endorsed.
We completed Certinia's inaugural AI Partner Enablement Program and hold an Official AI Implementation Endorsement. We're among the first AI-Agent trained delivery experts in the program, not bystanders.
We build what we sell.
Our own custom agents and AI-accelerated development practice mean we bring real, hands-on experience to every engagement.
Trust by design.
We deliver AI that's governed, grounded in your data, and built to execute on consequential work.
Ready to move from AI experiments to AI that executes?
Let's talk about where AI creates the most leverage in your Salesforce and Certinia environment, and how to deploy it right.
Certinia AI Partner Enablement Program Graduate · Official AI Implementation Endorsement · Salesforce Agentforce Specialists