End-to-End Certinia Product Expertise

At Icon, we’re fully experienced with the entire suite of Certinia products.


Professional Services Automation makes projects visible across sales, services delivery, and finance to improve resource utilization, delivery execution, and profitability.


Enterprise Resource Planning encourages end-to-end collaboration across teams, automates financial processes, and shares valuable intelligence all in one place.

Financial Management

Financial management and accounting become easy with automated AP, AR and GL tasks, real-time analysis, and comprehensive reporting.


Simplify and optimize every step of the order, procurement and fulfillment process for goods and services and keep accurate records of your inventory data.

Revenue Management

ASC 606-compliant revenue recognition centralizes all revenue channels into one system and brings powerful visibility to your revenue forecast.

Billing Central

Centralize all billing types, consolidate invoices and automate billing operations to bring clarity and confidence to even the most complex customer relationships.

Services CPQ

Configure, Price, Quote - for Services! Prepare comprehensive & competitive estimates with efficiency via sales to services workflow integration.


Certinia’s Financial Planning and Analysis provides state-of-the-art forecasting to empower stronger strategic decision-making and growth.

Customer Success Cloud

Fully enable your CS teams to leverage your 360 degree view of the customer by Integrating Sales and Services with Customer Success.

FinancialForce Partner of the Year North America 2020
Certinia Partner
Salesforce Registered Consulting Partner
FinancialForce 360 Partner Excellence Award System Integrators 2017

Align Growth Strategy and Systems With Icon’s Certinia Expertise

Overwhelmed by updates? The Icon Support Team will ensure your business benefits from all the latest Certinia features and enhancements.

Keep your Certinia solutions humming along with regular system health checks to maximize efficiency and identify opportunities to improve.

Don’t settle for cookie-cutter business services—Icon’s strategic “Right Practices” are intentionally curated to suit your unique Certinia needs.

Work with the right Certinia partner—a certified partner that can implement, troubleshoot, admin, and maintain your systems from end-to-end.

Concerned about costly delays, blocked deployments, and production shutdowns? Icon’s technical team is well-versed in resolving all types of platform issues to keep your systems running smoothly.

Our responsive, global team is staffed with real experts (not automated response systems) who are passionate about providing timely, top-notch support to our clients.

Access the services you need on your schedule—we’ll be here to provide weekly, monthly, or ad hoc assistance in whatever manner your business deems necessary.




Customers Globally


Support Hours Per Year
Why Work With Us?

Why Work With Us?

At Icon Cloud Consulting, we offer more than just simple Certinia implementations—explore the many benefits of a comprehensive partnership.

Award-Winning Expertise

With over a decade of experience, status as an Tier-1 Certinia Partner, staff members who’ve worked in critical roles at Certinia, and the 2022 Certinia Innovation Partner of the Year award, we have the depth and breadth of expertise to get the job done right.

Long-Lasting Success

We go beyond basic implementation to carry our clients further—Icon’s ongoing support and “Right Practices” customized to your business ensure you continue to get the most value out of your Certinia investment through every growth phase.

Client-First Protection

We want our clients to feel completely confident about their systems and services. Along with our track record of longstanding, successful partnerships, our 60-Day Warranty acts as a guarantee of your satisfaction.

Envision the Road to Implementation

An Icon Cloud Consulting partnership makes Certinia implementation seamless. That's because we roll out solutions with a thorough and collaborative 3-step process:


Inception and Prototyping

We start by gathering information about your business's unique needs and drawing up a detailed design document. Once your team signs off on the design, we get to work building a sandbox prototype, testing it thoroughly within a sprint-based cadence and demoing it to you for approval.


User Testing and Transition

Next, your stakeholders get the chance to get hands-on and test our configured solutions with your end-to-end scenarios. Using the feedback from those tests, we enhance the solution and provide a detailed Deployment and Data Migration Plan to make the systems cut-over smooth and seamless.


Go-Live and Ongoing Support

We leverage an “enabled customer” support model to empower your team through Go-Live and beyond, optimizing operations and encouraging growth. After you go live, we focus on maintaining your investment—we carry out upgrades, perform health checks, and resolve any issues you may experience.

Calculate Your Project ROI

Calculate Your Project ROI

Use our ROI calculator to see how streamlined solutions can impact your business.

Calculate My ROI


Need Ongoing Support? Experiencing Implementation Issues?

We can jump in where you left off to remediate an issue or bring the project to completion.

Contact Us

Our Ongoing Support Process:


We assess your existing systems to identify potential pitfalls, risks, and opportunities for improvement and further automation.


Icon services enact ongoing positive change—you’ll always know that your systems are up-to-date with the most current Certinia upgrades.


We’ll initiate Proactive Services to anticipate and remediate future issues and onboard new business ops users so they’re fully capable.

Explore Icon Data Sheets

Learn more about our services with insightful proprietary datasheets.

ERP Analytics Datasheet

ERP Accounting and Finance Datasheet

PSA Analytics Datasheet

PSA Datasheet

Indirect Procurement Datasheet

Asperato Smart Payments

Outbound Payments with Asperato and Airwallex

Trusted By Organizations Worldwide
10 Fold Agile Assets Aquitas Solutions Clean Slate Cloudware Connections groupby Kell Partners Listrak Llamasoft Paytech Progesys Q4 SCMEP Tier 1 Trivista Wellsky

Icon Cloud Consulting Frequently Asked Questions

Icon Cloud Consulting has been a proud Certinia partner over a decade.

Yes—Icon supports an end-to-end suite of products including CRM, CPQ, Services CPQ, Billing, Professional Services Automation, Accounting, and Revenue Recognition.

Yes, we proudly support global customers and roll-outs. (Our team is global, too.)

We offer standard support hours between 8:00am ET and 5:00pm PT, Monday through Friday. These hours are extended for offshore customers through our global support team.

We use a Hybrid Agile development and implementation methodology and leverage Accelerate, Certinia's best practices framework, as the foundation for every project.

Streamline, Simplify, and Succeed With Icon

Icon Cloud Consulting's certified Certinia services have the power to transform your operations for the better. Get in touch with our team today.

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