End-to-End Certinia Product Expertise
At Icon, we’re fully experienced with the entire suite of Certinia products.
Professional Services Automation makes projects visible across sales, services delivery, and finance to improve resource utilization, delivery execution, and profitability.
Enterprise Resource Planning encourages end-to-end collaboration across teams, automates financial processes, and shares valuable intelligence all in one place.
Financial management and accounting become easy with automated AP, AR and GL tasks, real-time analysis, and comprehensive reporting.
Simplify and optimize every step of the order, procurement and fulfillment process for goods and services and keep accurate records of your inventory data.
ASC 606-compliant revenue recognition centralizes all revenue channels into one system and brings powerful visibility to your revenue forecast.
Centralize all billing types, consolidate invoices and automate billing operations to bring clarity and confidence to even the most complex customer relationships.
Configure, Price, Quote - for Services! Prepare comprehensive & competitive estimates with efficiency via sales to services workflow integration.
Certinia’s Financial Planning and Analysis provides state-of-the-art forecasting to empower stronger strategic decision-making and growth.
Fully enable your CS teams to leverage your 360 degree view of the customer by Integrating Sales and Services with Customer Success.
Align Growth Strategy and Systems With Icon’s Certinia Expertise
Why Work With Us?
At Icon Cloud Consulting, we offer more than just simple Certinia implementations—explore the many benefits of a comprehensive partnership.
With over a decade of experience, status as an Tier-1 Certinia Partner, staff members who’ve worked in critical roles at Certinia, and the 2022 Certinia Innovation Partner of the Year award, we have the depth and breadth of expertise to get the job done right.
We go beyond basic implementation to carry our clients further—Icon’s ongoing support and “Right Practices” customized to your business ensure you continue to get the most value out of your Certinia investment through every growth phase.
We want our clients to feel completely confident about their systems and services. Along with our track record of longstanding, successful partnerships, our 60-Day Warranty acts as a guarantee of your satisfaction.
Envision the Road to Implementation
An Icon Cloud Consulting partnership makes Certinia implementation seamless. That's because we roll out solutions with a thorough and collaborative 3-step process:
Inception and Prototyping
We start by gathering information about your business's unique needs and drawing up a detailed design document. Once your team signs off on the design, we get to work building a sandbox prototype, testing it thoroughly within a sprint-based cadence and demoing it to you for approval.
User Testing and Transition
Next, your stakeholders get the chance to get hands-on and test our configured solutions with your end-to-end scenarios. Using the feedback from those tests, we enhance the solution and provide a detailed Deployment and Data Migration Plan to make the systems cut-over smooth and seamless.
Go-Live and Ongoing Support
We leverage an “enabled customer” support model to empower your team through Go-Live and beyond, optimizing operations and encouraging growth. After you go live, we focus on maintaining your investment—we carry out upgrades, perform health checks, and resolve any issues you may experience.
Need Ongoing Support? Experiencing Implementation Issues?
We can jump in where you left off to remediate an issue or bring the project to completion.Contact Us
Our Ongoing Support Process:
We assess your existing systems to identify potential pitfalls, risks, and opportunities for improvement and further automation.
Icon services enact ongoing positive change—you’ll always know that your systems are up-to-date with the most current Certinia upgrades.
We’ll initiate Proactive Services to anticipate and remediate future issues and onboard new business ops users so they’re fully capable.
Icon Cloud Consulting Frequently Asked Questions
Streamline, Simplify, and Succeed With Icon
Icon Cloud Consulting's certified Certinia services have the power to transform your operations for the better. Get in touch with our team today.Let's Connect