Project Methodology

Repeatable. Upgradeable. Supportable.

Policy. Process. Technology. Icon's Accelerate Plus implementation methodology incorporates the best of Agile, Waterfall and Lean to drive your Salesforce implementation and accelerate ROI. Our two Phase approach focuses on aligning configuration of the technology to Industry Best Practices and helping our customers refine their business policies and processes to take advantage of their IT Cloud investment.

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Project Methodology
Run a Connected Business
  • Old Paradigm
    Select the best of breed business solutions and integrate.
  • New Paradigm
    Select the best platform.
  • Commentary
    The reality is that Salesforce platform already has the best solutions. Case in point - Financial Force's PSA is the best PSA according to G2 Crowd.
  • Best Practice
    Plan for a phase 2. We have found that teams are up to 3 times more efficient working on features after the initial go-live.
Deliver with Intelligence
  • Old Paradigm
    Export data from disconnected solutions, import into a data warehouse, and export reports.
  • New Paradigm
    Stand up a single database with common Account and Contact records and give all users access to create their own reports.
  • Commentary
    Data is most useful when there is a single source of truth - with all users able to access the same data from the perspective of their business processes and with management reporting that spans all processes.
  • Best Practice
    Good reporting requires good data. Fix data compliance issues early on by implementing controls and process reviews to ensure quality.
Achieve Enterprise Agility
  • Old Paradigm
    Customization + Speed = Agility.
  • New Paradigm
    Flexibility + Collaboration = Agility.
  • Commentary
    A process that needs heavy customization will be too rigid to scale and need to be rethought. Leveraging vendors' investment in best practice processes and features will always pay dividends on upgradability and supportability.
  • Best Practice
    Stay up to date on upgrades. Focus on collaboration over speed - a team that can come to agreement will always deliver the best time to value.
Create Certainty
  • Old Paradigm
    Rip and replace enterprise solutions every 3 to 5 years to keep up to date.
  • New Paradigm
    Actively adapt to change by working with Vendors and Partners who are already focused on solving tomorrow's problems today.
  • Commentary
    The cost of maintaining a scalable platform is much lower than periodic implementation, both in dollars and impact on your team.
  • Best Practice
    Draft a roadmap. Encourage your team to participate actively in your vendors' communities, presentations and customer panels.